RESERVATION/CANCELLATION POLICY
I am now requiring a deposit
check($250-1/2
Day, $375-3/4 Day, $475-Full Day) to reserve
trips to be sent to:
Beach Bum Fishing
1816 Seminole Street
Kill Devil Hills, North Carolina 27948
I am sorry to have to do this, but a few bad apples(HALL OF SHAME) have forced me into it. You bad apples know who you are!
I am asking
even those of you who have been on the boat before to
send one. If I do not have a deposit within a
few days after scheduling, your name will get erased
and that day opens back up. Turn around time on
mail around here is two to three days. Please do
not put me in an awkward position by asking whether or
not you need to send one. The
same cancellation policy applies to the deposit checks as
with the below credit card policy. If we do not fish
and I owe you a refund, I will promptly mail it to
you. If you book a trip and there is not enough time
for a check to be sent, then we will go with the below
credit card reservation policy.
A credit card(Visa or
Mastercard) will be required to reserve a fishing trip ONLY
if there is not enough time between the scheduling and the
actual trip for someone to send and me to receive a deposit
check. A customer obligates himself/herself to
show up for a fishing trip by turning over his/her full name
as it appears on their card, credit card number, and
expiration date of the card. If the fishing trip is
cancelled due to weather NO charges will be assessed to the
credit card.
If a customer must cancel a fishing trip, 7 Days notice for cancellation without penalty(no charge to credit card) is required. A customer must cancel a scheduled fishing trip at least 7 Days in advance of the trip to avoid any charges. If a customer cancels a scheduled fishing trip within the 7 Days of the trip, a charge of half the price of trip WILL be assessed to the credit card.
If customer does not show up for his/her scheduled fishing trip without any notice of cancellation, 100% of the price of the fishing trip WILL be assessed to the credit card.
WEATHER POLICY
If there is thunder and
lightning, a scheduled trip will be cancelled with no
penalty. If there is steady driving rain or if the wind is
blowing excessively(over 20 mph) the decision is left up to the
customer. I will fish in foul weather if you want to
go. If you choose not to fish in foul weather, a scheduled
trip will be cancelled with no penalty. If you decide to
fish in foul weather and the boat leaves the dock, full payment
WILL be required. You MUST either show up at the dock the
day of a scheduled trip or speak with me the night before when
it comes to weather cancellations. It is the customers
responsibility to do this in order to avoid a penalty.
THE
HALL OF SHAME(reserved for those who
have booked trips & not to shown up)
1. Clifton
Hoffler, Maryland
2. Lloyd Cumby,
Richmond, Virginia
3. Jessica Woods,
Dublin, Ireland
4. Chris
Clemans, Syracuse, New York
The
following is the e-mail that I received form Chris Clemans, of
Syracuse, New York at 6:54 A.M. on Thursday morning
April the 12th, 2007:
Hi Reese,Man,
what a rough week for weather(boats fished ever day this week) on the
banks. Unfortunately the women in my crowd are calling it
quits and we are heading home. We will not be able to make
the fishing trip on Friday unfortunately. Hopefully we can
catch up with you next time around. Thanks, Christ(I guess Chris figured
I carried a personal computer in the glove box aboard my
boat.)
My reply: Chris:
You are killing me. Remember when we talked, I told you
that I normally get a deposit($300) for half the amount of a
full day trip($600) which you booked. In
reality, what you were asking for was two half day trips
in which I would have normally required two $175 deposits for
a total of $350. I was at church and didn't have time to
get you the deposit info. You said don't worry, you
wouldn't do that to me. I could have booked tomorrow ten
times over. Easter week is the busiest week of the
spring. It is going to cost me a full days pay in which
I could have booked two half days($350 each) and made
$700. I can not afford to pay the mortgage and support
two kids doing business like this. Let me know what you
think. Reese
Chris's reply: Hi Reese,Man, I am sorry about
all this. It appears that my email did not get to you when I
sent it(right.....). I was very aware of
your 48 hour cancellation rules(I just changed it to 7 days
thanks to Chris) and I sent that email out
first thing Wednesday morning(right....). My cell phone
did not work(right.....) in the house so that is why I didn't
call. Sometimes all of this technology is more trouble that
it is worth. Any chance you found a taker for Friday?
Thanks, Chris
How about the landline phone at the house Chris rented?
Did Chris stay in his house all week? Was he never
outside of his rental where maybe his cell phone might have
worked? Did anyone else at the rental he stayed at have
a cell phone? What about a pay phone? We may never
know, as Chris has yet to answer or return a phone
call from me, even though the secretary at his office assured me
that he always has his cell phone with him and always answers it
or at least returns messages immediately.... What we do
know, is that Chris sells kitchen cabinets and his company does take down
payments(deposits) before installation is done. This is
why I get deposit checks. Bad apples like Chris
are the reason. I
am very sorry to have to do it, especially for those of you
that have fished with me before. Chris had fished with
me before(never will again). Chris, I would be happy to
remove your name from THE
HALL OF SHAME if you would kindly send the
deposit check that you owe. If you really wanted to man
up, you could sent the whole amount.
5. Ron Lavis,
Charlottesville, Virginia
Ron
booked a full day trip for Saturday December the 29th on
Saturday 12/15. Ron told me the deposit check would be
in the mail on Monday. I was away visiting family for
Christmas and returned on 12/26. Upon my return, I
realized that we had not received a deposit check from
Ron. I phoned Ron Thursday morning the 27th. I
gave Ron the benefit of the doubt that maybe his check was
sent and had been delayed in the Christmas mail rush.
Ron informed me on Thursday morning that he thought it was
going to rain on Saturday(It did not) and that he did not plan
on fishing on Satuday. I did not realize that Ron was a
weatherman. I explained that it would have been nice for
Ron to have used a little simple common courtesy and inform me of this so I
could have rebooked the day. Surprise, surprise, Ron at
this point felt inconvenienced and hung up on me. I am
not interested in booking nor fishing with people like Ron
that have a total lack of respect for others. If you share the same
character flaws of Ron, please do not waste my time or the
that of any other fisherman around here. Ron, I would be happy to remove your name from THE
HALL OF SHAME if you would kindly send the
deposit check that you owe. If you really wanted to do the
right thing, you could sent the whole amount.
6. Tom Timmerman,
Charlottesville, Virginia
Tom booked a trip on Monday(9/19/11) evening for
Thursday morning(9/22/11). My wife booked the trip,
blocked the morning off on the calendar and I blocked the
morning off on the schedule section of the web site. Tom
left me a voice mail at 5:24 PM Wednesday evening(9/21/11) to
cancel. Tom based the cancellation on a questionable
weather forecast(weather & fishing were great Thursday
morning), the fact that I had booked a second trip(?We run two
trips a day all the time?), and that "THE ENTHUSIASM LEVEL FOR
FISHING HAS DROPPED" from the time he booked the trip! I
left a polite return voice mail urging a conversation about
the cancellation. This resulted in an extremely rude
return voice mail. Tom questioned the nerve that I must
have for communicating our cancellation policy of keeping $175
for last minute cancellations. Guess who the big loser
was on this one. We forgot to get a deposit from
Tom. Anyway, as said in the past. This is my job,
it is not a hobby. I cannot afford to set aside a half
day trip for someone that bases the actual probability of
showing up and fulfilling their obligation, on "THE ENTHUSIASM LEVEL" of the party the night
before the trip. Are you kidding me?!?! 100% of my
family's income depends on you showing up when you say you
are. There are no sick days, no 401K's, no vacation days
in my business. It is all on me right now. My wife
is currently working for forty hours a week for free(doing her
teaching internship) through December. There was also a
thing called a Hurricane that rolled through town a few weeks
ago. We lost our docks along with a weeks worth of
work. Since the storm, I have thrown $1,512 on a credit
card to fix the crank shaft on the Blue boat, $1,100 on the
card to fix the transmission in my wife's van, $180 to
temporarily fix(instead of the needed $700) the lower unit of
the Yellow boat, and I just got news the same night of the
cancellation that I need a $1,700 part to resurrect a dead ice
machine. Under these circumstances, I really do not have
patience for people like Tom. Any "ENTHUSIASM LEVEL FOR
FISHING HAS DROPPED" people need not apply here. Good luck Tom in the
future booking fishing trips with your policy.
One thing that
you can count on, if your name is in this spotlight,
thousands will see it. If you find your name on the
above list and would like it removed, please send payment in
full(for the trip you stiffed us on) to the above address
and I will gladly remove it............ Fishing for
most is a hobby. Please remember that it is also my
livelihood and how I support my family. If you book a
fishing trip, please plan on showing up.
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